Careers

Join the Team at Aleafia Health Inc

Clinic Supervisor

Toronto, ON | Full-time

The Clinic Supervisor position is responsible for managing clinic operations, supervising clinic staff day to day, and for managing ensuring that clinic patient experience standards are met at our busy medical clinic in Toronto, ON. This position reports to the Manager, National Operations of our Clinics division.

ESSENTIAL FUNCTIONS

  • Supervise administrative staff and all day-to-day office functions, including front desk, and educators
  • Maintain a smooth, efficient flow of administrative operations, ensuring that patients are served as efficiently and effectively as possible
  • Ensuring all phones calls are returned in a timely manner
  • Ensure that patient inquiries and complaints are handled in an appropriate, timely and satisfactory manner
  • Responsible to order office supplies and coordinate office equipment maintenance
  • Maintain inventory of all office supplies, medical supplies and other items and services as needed for smooth medical practice operation
  • Provide training, coaching, and mentoring for clinic staff
  • Handle escalated patient issues as required
  • Other duties as assigned

ROLE REQUIREMENTS/ABILITIES

Experience / Education

  • Diploma or certificate in office administration post-secondary program
  • Education in medical administration considered an asset
  • 3+ years supervisory experience, ideally in a medical setting
  • 5 years work experience working in a medical setting

Skills & Abilities

  • Ability to maintain a high level of confidentiality and professionalism in handling patient medical information
  • Strong written & verbal communication skills
  • Able to communicate professionally and effectively in a high-stress work environment
  • Proven ability to work in a fast-paced environment and work well under pressure
  • Quick learner and superior attention to detail
  • Ability to multi-task and establish priorities
  • Drivers license, an asset

Note: The chosen applicant will be required to successfully complete background and reference checks.

We appreciate the interest by all candidates however we will be contacting those that best fit the requirements. Aleafia Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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